Refund & Returns Policy

Last Updated: January 10, 2025

At Readidoo, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the product you’ve received, we offer a clear and simple return and refund process. Please read this policy carefully to understand how to initiate a return or refund, the conditions for eligibility, and any costs involved.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Period: You may return any product within 30 days of receiving your order.
  • Condition of the Product: The product must be in new, unused, and resellable condition. Books should be free from any marks, tears, or other damage.
  • Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

Please note that certain items are non-returnable, including:

  • Books that have been opened, damaged, or used.
  • Any custom or personalized items (if applicable).

3. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Email our customer support team at readidoobook@gmail.com within 30 days of receiving your order. Please include the following information in your email:
    • Your order number
    • The item(s) you wish to return
    • A brief reason for the return (optional but helpful)
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number and detailed instructions on how to return your item(s).
  3. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or an error was made on our part.
  4. Packaging: Please package the product securely to prevent damage during return shipping. We recommend using a tracked shipping method to ensure your return reaches us safely.

4. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 7 business days for us to process your refund once we receive the returned product.
  • Partial Refunds: If the returned item does not meet the conditions outlined in this policy, we may issue a partial refund or refuse the return.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at readidoobook@gmail.com. We will arrange for a full refund or replacement at no additional cost to you. Please provide:

  • Photos of the damaged or defective product
  • Your order number

6. Costs Involved

  • Return Shipping Fees: You are responsible for return shipping costs unless the product is defective or an error was made by us.
  • Restocking Fees: We do not charge any restocking fees for returns.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different product, please initiate a return and place a new order.

8. Customer Support

If you have any questions about returns, refunds, or need assistance with your return, please reach out to us:

9. Important Notes

  • We recommend that you track your return shipment for your protection.
  • Refunds will only be issued to the original purchaser and payment method.
  • We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.